Pest Control

Yes. We use odourless gel baits placed inside sealed voids, UV fly traps positioned away from prep counters, and external rodent bait stations. No surface spray is applied near food contact areas. All products hold UAE Ministry of Climate Change and Environment approval, and batch certificates are provided with every service report.

IPM is a science-based approach combining inspection, physical controls, targeted low-toxicity treatments, and ongoing monitoring to eliminate pests with minimum chemical exposure. Dubai Municipality requires IPM documentation as part of Food Code 2.0 because it reduces contamination risk, limits pesticide residues in food areas, and produces the audit trail DM inspectors verify during routine and complaint-triggered visits.

Yes. FoodWatch Supplier Management System registration is a separate mandatory step from holding a DM licence. Our team handles the FoodWatch registration of your premises against our contractor profile, so your establishment satisfies both the contractor-licensing and premises-registration requirements before any DM inspection occurs.

Individual treatment visits for a small restaurant start from around AED 120 to AED 250. An annual contract covering monthly visits is typically more cost-effective, with full-year cockroach and rodent programmes in the AED 700 to AED 900 range for standard-sized outlets. Larger kitchens, cloud kitchens with multiple units, or hotels are priced by floor area and pest pressure. Call +971 58 570 7110 for a quote.

Inspectors can issue an immediate closure notice for active rodent or cockroach infestations in food-contact or customer-facing zones. Non-critical findings result in a written compliance notice requiring corrective action within a set timeframe, with a follow-up inspection. Failure to resolve the issue can lead to fines and licence suspension. Documented monthly IPM records are your primary defence against escalation.

German cockroaches, Pharaoh ants, rodents (Norway rat and house mouse), and drain flies are the four most prevalent pests in UAE food businesses. Dubai's heat and humidity accelerate cockroach breeding cycles, and year-round food availability makes restaurants high-risk targets. Rodents enter through loading bay gaps and utility conduits, while drain flies breed in floor-drain biofilm -- both require site-specific treatment approaches.

Yes. Our inspection stage maps active pest pressure and identifies structural entry points -- gaps around pipes, broken door seals, cracked tile grouting, and uncovered drains. We document all findings and recommend proofing works. Minor sealing is completed by our technician during the visit; larger structural works are scoped separately. Proofing is a key component of IPM and is required for sustained pest-free status.

A one-off treatment addresses an immediate infestation but provides no ongoing monitoring, no recurring documentation, and no priority callout. Dubai Municipality requires monthly service records for food establishments -- a single visit does not satisfy this. An annual contract locks in your compliance schedule, includes emergency callouts between visits, and provides the continuous audit trail DM inspectors check during routine and complaint-triggered visits.

Most IPM treatments -- gel bait application, UV fly trap maintenance, and external rodent station servicing -- can be performed during off-peak hours without closing the kitchen to customers. However, surface treatments for severe infestations require the kitchen to be vacated and food covered for a minimum dwell time. Make My Restaurant schedules treatments after closing hours by default to protect your guests and avoid any service disruption.

After every visit you receive a treatment certificate listing the pesticide product name, active ingredient, batch number, UAE Ministry of Climate Change approval reference, and technician DM authorisation number. A pest sighting log is updated and a digital copy is stored against your account for FoodWatch compliance. All records are formatted for HACCP audit submissions and DM inspection requests.

Yes. Make My Restaurant operates from offices in Dubai (Al Saqr Business Tower) and Sharjah (Industrial Area 13), with service routes covering Abu Dhabi, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Multi-site operators across different emirates can be covered under a single master contract with unified reporting, one point of contact, and consistent DM-formatted documentation across all locations.