Make My Restaurant is a factory-direct supplier. We manufacture custom stainless-steel fabrication in our own workshop and source branded equipment to order, straight from the manufacturer. Because these items are made or brought in specifically for each customer, our return policy reflects that model — please read it before ordering.
1. Custom & made-to-order fabrication
Stainless-steel work tables, sinks, shelving, hoods and any item fabricated to your specification are made-to-order and cannot be returned or refunded for change of mind. Once you approve the design and production begins, the order cannot be cancelled.
2. Factory-sourced (special-order) equipment
Branded equipment is ordered factory-direct specifically for you. As these are special-order items that the manufacturer does not accept back, they are non-returnable and non-refundable for change of mind. Please confirm model, voltage, dimensions and specification carefully before ordering — we are glad to help you check.
3. Damaged or defective on arrival
- Inspect your goods on delivery. Report any visible transport damage to the delivery team and to us within 48 hours, with photos.
- If an item arrives faulty or is defective, we will repair or replace it under the applicable workmanship or manufacturer warranty at no cost to you.
4. Wrong item supplied
If we deliver an item that does not match your confirmed order due to our error, we will collect it and supply the correct item at no additional cost.
5. Warranty claims
Faults that appear after installation are handled under warranty — our workmanship warranty for fabrication, and the manufacturer’s warranty for branded equipment, which we facilitate on your behalf. Warranty excludes misuse, accidental damage, unauthorised modification and normal wear.
6. Cancellations
- Before production / before dispatch: you may cancel; any deposit is refunded less costs already incurred (design, materials ordered, restocking or supplier charges).
- After production has started or the special-order item has shipped from the factory: the order cannot be cancelled or refunded.
7. How to raise a claim
Contact us at info@makemyrestaurant.com or +971 58 570 7110 with your order details and photos. Our team will guide you through repair, replacement or warranty as applicable.
